Right of withdrawal.
The customer is entitled to cancel the contract within 14 days from when the good is delivered to the address indicated in the purchase order, Legislative Decree No. 50 of 15/01/1992 as amended.
Orders can not be changed or cancelled by the customer; in case of error you must send a written notification within 24 hours at the following address: firstname.lastname@example.org
The withdrawal right is denied in case of items ordered especially by the customer, or custom-made.
In order that the return is valid, the customer must return the product in the same condition as received it, to: Via Pietro Volpi, 2 Biella, CAP 13900 C/O Dott. Alessandro Maria De Palma. The company reserves the right to check the integrity of the object.
The postage and packaging are charged to the customer.
The customer can:
- Require the replacement of the product;
- Request a refund of the price of the product;
- Request a voucher equivalent to the amount paid, to be used later.